Shipping policy

🚚 Shipping Policy – Verse Soul

At Verse Soul, we work to ensure your order arrives safely and smoothly because we know meaningful products and gifts should reach you with care.

  1. Shipping Coverage

We currently offer worldwide shipping 🌍

Some countries or regions may have shipping or legal restrictions. If your address is unavailable for delivery, we will contact you before processing your order.

  1. Order Processing

Orders are processed within 1–3 business days after purchase confirmation.

During high-demand periods (Black Friday, Christmas, holidays, or special promotions), processing times may be slightly extended.

  1. Estimated Delivery Times

Estimated shipping times are:

United States & Canada: 5–10 business days
Europe: 6–12 business days
Latin America: 8–18 business days
Asia & Oceania: 10–20 business days
Africa & Rest of World: 12–25 business days

⚠️ Delivery times are estimates only and may vary due to customs processing, weather conditions, holidays, or shipping carrier delays.

  1. Shipping Costs

We offer free shipping to many destinations 🚀

If shipping charges apply, they will be displayed during checkout before completing your purchase.

⚠️ Certain countries may apply taxes, customs duties, or import fees, which are the responsibility of the customer.

  1. Order Tracking

Once your order has been shipped, you will receive an email including:

• Tracking number
• Tracking link to monitor your shipment in real time

  1. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Verse Soul is not responsible for:

• Incorrect or incomplete addresses
• Failed deliveries caused by customer errors

Some P.O. Box addresses may not be eligible for delivery.

  1. Delays and Liability

We are not responsible for delays caused by:

• Shipping carriers
• Customs procedures
• Force majeure events (weather, strikes, emergencies, natural events, etc.)

If your order experiences an unusual delay, please contact us and we will review your case.

📧 versesoul.info@gmail.com

  1. Undelivered or Refused Shipments

If a package is returned due to:

• Incorrect address
• Customer refusal
• Delivery failure

Any reshipping costs will be the responsibility of the customer.

  1. Damaged or Incomplete Orders

If your order arrives damaged or incomplete:

• Contact us within 7 days of delivery
• Include photos of the product and packaging

We will review the case and may provide:

• Replacement
• Refund
• Store credit

  1. Contact

For any shipping-related questions:

📧 versesoul.info@gmail.com