Contact information

📩 Contact Policy – Verse Soul

At Verse Soul, we believe every customer deserves fast, clear, and friendly support because your experience with us matters from the very first moment.

If you need assistance or have any questions, please use our official contact channels below 👇

  1. Official Contact Channels

📧 Main Email:
versesoul.info@gmail.com

⏱ Response Time:
We typically respond within 24–48 business hours.

  1. Order Inquiries

To help us assist you faster, please always include:

• Order Number
• Full Name
• Email address used for purchase

This allows us to locate your order and provide faster support.

  1. General Support

You may contact us regarding:

• Product questions and usage information
• Shipping and tracking inquiries
• Exchange, return, or refund requests
• Payment issues or website errors

  1. Contact Limitations

For security and organization purposes:

• We do not provide official support through social media channels
(Instagram, TikTok, Facebook, etc.)

• Support requests are handled only through our official email address.

Messages sent outside business hours will be answered on the next business day.

  1. Complaints and Consumer Protection

If you wish to file a complaint:

• Please contact us through our official email first.
• We will review your case and work toward a resolution.

If no resolution can be reached, you may contact your local consumer protection authority.

  1. Supported Languages

We currently offer customer support in:

🇺🇸 English
🇪🇸 Spanish

  1. Our Commitment

At Verse Soul, we are committed to providing:

• Clear communication
• Respectful support
• Fast and fair solutions

In return, we ask customers to maintain respectful communication.

Messages containing offensive, abusive, or inappropriate language may not receive a response.

⚖️ Legal Notice

This Contact Policy forms part of the Verse Soul Terms & Conditions and complements our Privacy Policy, Shipping Policy, and Return Policy.